// project - 2025
AI chatbot for Diamed Laboratory
AI customer support bot for a pharma lab
Live project: t.me/DiamedLabsBot ↗
An AI chatbot for Diamed pharma lab: answers customers from a knowledge base, routes requests, integrates with internal services. Live on Telegram.
Context
The lab answers the same customer questions daily: tests, prices, preparation, timelines. The bot takes this routine off the operators and replies instantly.
What I built
- an AI bot answering from the lab's knowledge base;
- routing: complex requests are escalated to a human operator;
- integration with the lab's internal services.
